FAQ

1. How long does shipping take?

Shipping can vary from 2-8 business days depending on the product and/or products ordered. On average, shipping takes 2-7 business days when ordering hair/closures/frontals, 2-3 business days when ordering accessories and up to 10 business days for pre-orders. Please note that each timeframe is an overestimate as we do pride ourselves on fast shipping & delivery. 

2. How do I find my tracking number?

Once your order is shipped, you will receive an email with all information regarding shipping confirmation and tracking information. 

 

3. I think my order has been lost or stolen.

Please note that we are not responsible for your package while under the care of the postal service. If you are experiencing issues, please contact the postal service used to obtain accurate updates on your order. If you believe your package was stolen, please contact the postal service for more information on their "stolen package policies".